Return Policy
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At Powerrefine, we want you to feel confident purchasing relaxation routine kits from powerrefine.world. This Return Policy explains how to return eligible physical products, receive refunds or exchanges, and understand limitations related to opened wellness items.
Products Covered
This policy applies to physical kits sold by Powerrefine, including:
- Morning Clarity Kit ($34.00)
- Five Minute Breath Box ($28.00)
- Evening Unwind Collection ($42.00)
- Any future ritual kits listed on ritual-essentials.html
Digital-only downloads, if offered separately, are addressed at the point of sale.
Return Window
You may request a return within thirty calendar days of delivery for unused kits in resalable condition. The delivery date is determined by carrier confirmation. Late requests may be considered at our discretion for defective items.
Condition Requirements
To qualify for a full refund of the product price:
- All original components must be included: cards, wraps, beads, sachets, and outer packaging
- Items must be unopened where hygiene or scent integrity applies, such as sealed sachets
- Printed guides and cards must show no writing, bending, or damage beyond inspection
- Proof of purchase such as order confirmation or receipt is required
Opened kits may receive partial credit or exchange only if a manufacturing defect is documented.
Non-Returnable Items
The following are generally not eligible for return:
- Items damaged through misuse or failure to follow included safety guidance
- Products purchased from unauthorized resellers
- Customized or bulk corporate orders unless otherwise agreed in writing
- Items returned after the thirty-day window without defect
How to Start a Return
Contact us before shipping anything back:
Powerrefine
5709 Lawrence Village Pkwy Suite 1309
Indianapolis, IN 46216, United States
Phone: +13179890022
Email: feedback@powerrefine.world
Include your order number, product name, reason for return, and photos if reporting damage. We will provide return instructions and, when applicable, a return authorization reference.
Shipping Costs
Original outbound shipping fees are non-refundable unless the return is due to our error or a confirmed defect. Customers are responsible for return shipping costs unless we specify otherwise. We recommend trackable shipping because Powerrefine is not liable for packages lost in transit to us.
Refunds and Processing Time
After we receive and inspect your return, approved refunds are issued to the original payment method within seven to ten business days. Bank processing may add additional time. If you paid by alternative methods, we will coordinate reimbursement consistent with that method.
Exchanges
If you prefer a different kit, indicate your choice when contacting us. Exchanges depend on stock availability. Price differences may require additional payment or partial refund.
Damaged or Incorrect Shipments
Inspect packages upon arrival. Report damage or wrong items within seven days with photos of the outer box and contents. We will arrange replacement or prepaid return at no cost to you when the issue is confirmed on our end.
Order Cancellations
Orders may be cancelled before shipment by contacting us promptly. Once a kit has shipped, standard return rules apply.
Consumer Rights
Nothing in this policy limits mandatory rights under applicable US state consumer protection laws. Residents of certain states may have additional remedies for defective goods.
Questions
For return status or policy clarification, reach Powerrefine through feedback@powerrefine.world or visit quiet-contact.html.